🧠 Frequently Asked Questions | Sirenicate Rugs
Have a question about custom rugs, Greek Life chapter designs, or business logo rug orders? We've gathered our most common questions to make your experience as seamless, fast, and clear as possible — from design to doorstep.
🔹 General Questions
What makes Sirenicate Rugs unique?
We specialize in handcrafted custom rugs made for every setting — from licensed Greek Life rugs and custom office rugs to statement pieces for your home. Every rug we sell is designed for expression, comfort, and long-lasting durability.
Are your rugs officially licensed for Greek life?
Yes — Sirenicate Rugs is an Affinity Gateway Licensed Vendor. That means we’re authorized to produce official fraternity and sorority rugs with authentic letters, crests, and colors.
🔗 Shop Greek Life Rugs
Do you offer fully custom rugs?
Absolutely. Whether it’s a business logo rug, dorm room piece, or a custom sorority rug, we can bring your idea to life in any size or design.
What materials are used in your rugs?
- Greek Life & Business Rugs: Durable nylon top with non-slip rubber backing — ideal for high-traffic areas.
- Home & Dorm Rugs
Soft-touch polyester for comfort with anti-slip backing — perfect for indoor use.
🔹 Ordering & Customization
How do I order a custom rug?
Just visit the Custom Rugs page, choose your rug type, upload your design or describe your idea, and we’ll take care of the rest.
Can I see a digital proof before production?
Yes. Every custom order includes a high-resolution mockup for approval before production starts.
What file formats do you need for custom designs?
We recommend JPEG, PNG, PDF, AI, or SVG formats. Need help? Email us at sirenic.cs@gmail.com.
Can I request specific colors or patterns?
Yes — we offer full customization, including themed rugs (anime, streetwear, minimal), specific color palettes, text, or patterns.
🔹 Greek Life Custom Rugs
Which fraternities and sororities do you work with?
We’re licensed to design custom rugs for top chapters including Zeta Tau Alpha, Sigma Chi, Kappa Delta, and many more.
🔗 Browse Sorority Rugs
🔗 Browse Fraternity Rugs
Can alumni order rugs for their chapter?
Yes! Alumni frequently order rugs for house decor, reunions, or as graduation and big/little gifts.
Do you offer bulk discounts for Greek organizations?
Absolutely. Bulk pricing is available for full houses or event orders — contact us for a custom quote.
🔹 Corporate & Business Rugs
Can I order a rug with my company’s logo?
Yes. We design custom logo rugs for offices, showrooms, retail stores, and studios.
🔗 Start Your Corporate Rug Design
Are corporate rugs suitable for high-traffic areas?
Yes — our commercial rugs feature rubber-backed nylon surfaces that are built to withstand wear and maintain vibrant detail.
Do you offer bulk pricing for multiple locations?
Yes — we regularly work with multi-site companies and franchises.
Can you match my brand’s color scheme?
Yes. We use color-matching technology to ensure accuracy with brand guidelines and digital logos.
🔹 Production & Shipping
How long does it take to receive my custom rug?
- In-stock rugs: 5–7 business days
- Custom rugs 2–3 weeks production + shipping
Do you ship internationally?
We ship custom logo rugs internationally. Other rug types ship within the U.S. only.
Is shipping free?
Yes — U.S. orders over $75 qualify for free shipping. Orders under $75 include a flat $10 fee.
Can I track my order?
Yes — once your rug ships, we’ll email your tracking number.
🔹 Returns, Exchanges & Bulk Orders
Can I return or exchange a custom rug?
Custom rugs are final sale, but we’ll make it right if there’s any issue. Contact us within 48 hours of delivery with photos.
Do you offer bulk order discounts?
Yes — for fraternities, businesses, retailers, and events.
🔗 Contact Us for Bulk Orders
What if my rug arrives damaged?
Email us photos within 48 hours at sirenic.cs@gmail.com and we’ll send a replacement.
Can I place a wholesale order?
Yes — we offer wholesale pricing for organizations, retailers, fraternities, and businesses. Contact us here.
Need More Help? Contact Us!
📩 Email: sirenic.cs@gmail.com
🌍 Website: sirenicaterugs.co
🚀 Start designing your perfect custom rug today!