🧠 Frequently Asked Questions | Sirenicate Rugs
Have a question about custom rugs, ordering, shipping, or materials? We’ve answered the most common questions below to make your experience smooth and stress-free.
🔹 General Questions
What makes Sirenicate Rugs unique?
We specialize in custom rugs for Greek Life, businesses, and personal spaces. Every rug is designed to reflect your identity and crafted with quality materials that are both stylish and durable.
Are your rugs officially licensed for Greek life?
Yes — we’re an Affinity Gateway Licensed Vendor, authorized to produce official rugs with chapter letters, crests, and colors.
Do you offer fully custom rugs?
Absolutely! Whether you're looking for a fraternity rug, custom logo rug, or something for your home, we can tailor it to any design, size, or concept.
What materials are used in your rugs?
- Greek Life & Corporate Rugs: Nylon surface with rubber backing — tough, anti-slip, and ideal for high-traffic spaces
- Home Rugs & Pre-Designed Rugs: Soft-touch polyester with anti-slip backing — perfect for comfort and aesthetics
🔹 Ordering & Customization
How do I order a custom rug?
Visit our Custom Rugs Page and fill out the design form — select your size, upload your artwork, and share your preferences.
Can I see a digital proof before production?
Yes — we’ll email you a high-resolution digital mockup for your approval before production begins.
What file formats do you need for custom designs?
We recommend JPEG, PNG, PDF, or vector formats (AI, SVG). Not sure? Email us at sirenic.cs@gmail.com and we’ll help.
Can I request specific colors or patterns?
Yes — we offer full customization on colors, styles, themes, and layout preferences. Whether you have a specific palette in mind, a reference image, or just a vibe you're going for, we’ll bring it to life. Every rug is tailored to your creative vision.
🔹 Greek Life Custom Rugs
Which fraternities and sororities do you work with?
We’re licensed for top organizations like Zeta Tau Alpha, Sigma Chi, Kappa Delta, and more. View the full list here.
Can alumni order rugs for their chapter?
Yes! Many alumni purchase custom rugs for their chapter houses or as special gifts.
Do you offer bulk discounts for Greek organizations?
Yes — we provide bulk discounts for houses, events, and big/little reveals. Contact us for a custom quote.
🔹 Corporate & Business Rugs
Can I order a rug with my company’s logo?
Yes — we create custom logo rugs for offices, retail stores, gyms, medical spaces, and events. Start on the Corporate Rugs Page.
Are corporate rugs suitable for high-traffic areas?
Yes — our commercial rugs feature rubber-backed nylon surfaces that are built to withstand wear and maintain vibrant detail.
Do you offer bulk pricing for multiple locations?
Yes — multi-location and franchise clients can receive discounted pricing and consolidated shipping.
Can you match my brand’s color scheme?
We provide accurate color-matching using your uploaded logo files to ensure consistency across all designs.
🔹 Production & Shipping
How long does it take to receive my custom rug?
Production takes 2–3 weeks. U.S. shipping usually takes 5–7 business days. Tracking details will be sent via email after shipment.
Do you ship internationally?
We ship custom logo rugs internationally. All other rug categories ship domestically within the United States only.
Is shipping free?
We offer free domestic shipping on orders over $75.
For orders under $75, a flat $10 shipping rate applies at checkout.
Can I track my order?
Yes — we’ll send you a tracking number once your rug has been shipped.
🔹 Returns, Exchanges & Bulk Orders
Can I return or exchange a custom rug?
All custom rugs are final sale due to their personalized nature. If there’s an issue with your order, email us within 48 hours of delivery and we’ll work to resolve it.
Do you offer bulk order discounts?
Yes! We provide special pricing on bulk orders for businesses, fraternity/sorority houses, and event venues.
What if my rug arrives damaged?
Please send clear photos to sirenic.cs@gmail.com within 48 hours, and we’ll replace your rug free of charge.
Can I place a wholesale order?
Yes — we offer wholesale pricing for organizations, retailers, fraternities, and businesses. Contact us here.
Need More Help? Contact Us!
📩 Email: sirenic.cs@gmail.com
🌍 Website: sirenicaterugs.co
🚀 Start designing your perfect custom rug today!